Frequently Asked Questions
Find answers to common questions about our research products, shipping, orders, and policies.
What is AltisMD?
AltisMD supplies research-grade peptide compounds for laboratory research applications only.
What are peptides?
Peptides are short chains of amino acids, which are the building blocks of proteins. Unlike full proteins that contain hundreds or thousands of amino acids, peptides typically comprise 2-50 amino acids linked together by peptide bonds. These molecules serve as signaling agents in the body, communicating with cells to trigger specific biological responses. From growth hormone release to tissue repair, peptides play a critical role in regulating countless physiological processes.
Are your products for human use?
Our products are intended for laboratory and research use only. They are not for human or animal consumption. We advise reviewing applicable regulations and institutional guidelines before establishing any research handling protocol. All items are labeled "For Research Use Only – Not for Human or Animal Use," in accordance with applicable regulations.
How should I store my peptides?
For optimal stability and longevity, lyophilized (freeze-dried) peptides should be stored in a freezer at -20°C. Once reconstituted, they should be refrigerated at 2-8°C and used within the recommended timeframe specified in your product documentation. Keep peptides in their original vials and away from direct sunlight and moisture to maintain integrity.
What is the purity of your peptides?
Where a third-party HPLC lab report is available for a compound, it is linked from the product page and shows the purity measured for the sample tested.
Do you provide reconstitution and handling guidelines for research?
Yes, we provide comprehensive reconstitution and handling guidelines for research based on current scientific literature. These guides are designed to help you understand proper handling and storage protocols for each peptide in a laboratory setting.
Are your products tested for quality?
Selected compounds have been tested by a third-party laboratory using HPLC. The reports are linked from each product page where available.
Is a Certificate of Analysis (COA) available?
Lab reports are available for selected compounds and linked from the product page. If you need a report for a product that doesn't show one, contact us.
What are your shipping options?
We offer a variety of shipping options to meet your needs. You can select your preferred shipping method at checkout, with options ranging from standard to expedited delivery. Shipping is a flat $15.00 on every order.
How long does shipping take?
Orders placed, paid, and processed before 12 noon PST typically ship out the same business day. Orders placed, paid, and processed after 12 noon PST and on weekends and holidays ship out the following business day. You will receive a tracking number with your order confirmation to monitor your shipment in real-time.
My package says delivered but I haven't received it
If your tracking shows delivered but you haven't received your package, please check with neighbors or household members, look for the package in common delivery areas, contact your local carrier for more details, and reach out to our support team with your order number.
I entered the wrong shipping address — what should I do?
If you've entered an incorrect shipping address, contact our support team immediately with your order number. If your order hasn't shipped yet, we may be able to update the address. If it has already shipped, we'll work with you on the best solution.
What payment methods do you accept?
We accept ACH bank transfer, Wise (you can fund it with your credit or debit card) and cryptocurrency. The options available to you are shown at checkout.
Can I use a discount code?
Yes, we frequently offer promotional discounts. You can apply your discount code at checkout to receive a reduction on your order total. Simply enter the code in the designated field before completing your purchase.
I forgot to add my discount code — can my order be adjusted?
If you've forgotten to apply a discount code before completing your order, please contact our support team as soon as possible with your order number and the discount code. We'll do our best to help you.
Is there any bulk purchasing offer?
Yes, we offer bulk purchasing options for larger orders. For specific bulk pricing and volume discounts, please contact our sales team directly. We're happy to work with you on custom solutions for your research needs.
What is your return policy?
Due to regulations regarding the sale of our products, returns are prohibited. However, if you receive a damaged or incorrect item, please contact our support team immediately for assistance. We will issue a replacement of your original order.
I received the wrong item
If you've received an incorrect item, please contact our support team immediately with your order number, photos of the incorrect item and packaging, and description of what you ordered vs. what you received. We'll work quickly to resolve the issue and send you the correct product.
What is your refund policy?
Our refund policy is designed to ensure customer satisfaction while maintaining product integrity. For specific details about refunds for damaged, defective, or incorrect items, please contact our support team. We'll review your case and work toward a fair resolution.
Research Use Only Disclaimer:
All products offered by AltisMD are intended strictly for laboratory research and development purposes. These materials are not designed or approved for human or animal use, and must not be utilized for any diagnostic, therapeutic, or medical application. By purchasing from this website, you confirm that you are a qualified researcher or institution and accept full responsibility for the safe handling, storage, and use of these materials.